Episode Overview:
In this episode of Value-Based Care Insights, Daniel J. Marino sits down with Todd Nelson, Chief Partnership Executive at the Healthcare Financial Management Association (HFMA), to discuss how providers continue to redefine care through the consumerism model. The current climate has prompted consumers of all ages to expect a 24/7 health care experience that’s digital and convenient. The pandemic has required health care systems to pivot, accelerating the advancement of telehealth and leaving providers with the question of how to build contactless relationships with patients and still be able to meet them where they are.